Frequently Asked Questions

I HAVE JOINED ONLINE. NOW WHAT?

You are now a member at NEB. Come and see us in Club during staffed hours to meet the team, have a tour and grab your new membership card to start working out straight away.

HOW MUCH DO PERSONAL TRAINERS COST?

Our Personal Trainers prices vary depending on the trainers experience and qualifications. Session prices may start from $35 upwards, requested type and duration of training. If you would like further information, please see one of our friendly staff members at reception.

HOW DO I UPDATE PERSONAL AND/OR ACCOUNT DETAILS?

You can update your personal details by contacting the staff either in person or by email.

CAN I PUT MY MEMBERSHIP ON HOLD?

Yes, you can pause by contacting the staff either in person or by email. Please refer to clause 50 in the contract.

WHAT AGE DO I NEED TO BE TO TRAIN AT NEB?

You must be at least 12 years old. Our staff and trainers are always here to help if you or your child needs a hand.

CAN I BRING MY CHILDREN TO THE GYM/CLASSES?

Yes, absolutely. One of the trainers or staff are happy to help. We also have a jumping castle/play pen available for children.

I AM LOOKING TONE MY ARMS, BUTT, TUMMY & LEGS, WHAT WOULD YOU RECOMMEND?

Come to our classes!

DO I NEED TO BE FIT BEFORE I JOIN THE GYM?

Not at all. In fact, if you’re unfit the gym is the best place for you. But one thing is certain: with our energetic and passionate fitness team you’ll soon be fit after joining